How Can We Help?
Owned and operated by Sheltered Sky, we welcome your questions about pergolas, gazebos, patio heaters, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for complete details on how to start a return and what qualifies.
Can I exchange an item for a different model?
If you would like to swap a pergola, gazebo, or patio heater for a different option, please contact us within the return window. We will walk you through the exchange process step by step.
How do I choose between a pergola and a gazebo?
Pergolas offer an open-air feel with partial shade, while gazebos provide fuller coverage with a solid or soft-top roof. Consider how much shelter you need and the layout of your patio or deck when deciding.
What materials are your outdoor structures made from?
Materials vary by product and are listed on each product page. Common options include powder-coated steel, aluminum, and weather-resistant fabrics designed to hold up across seasons.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within one business day so you can plan your project with confidence.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
If something is not the right fit for your outdoor space, our return policy makes the process straightforward.
